Please read the terms and conditions for your own benefit.
A £75.00 non refundable deposit is required to secure your booking with full balance due 8 weeks before the start of your break.
We take a £100 damage/excess cleaning bond on every break which is returned if no damages caused. For adult weekends we require £200 damage bond with a maximum of 6 people.
Some Adult breaks require tickets at extra charge.
All just for tots breaks you must have at least one child aged 5 or under in your party. On these Just for tots breaks all entertainment finishes approx 9pm.
Caravan guests have use of The Highwayman Pub, which has daily activities and entertainment, please check at the venue for details.
Please be respectful of our neighbours, Butlins do have the right to remove from site anyone that is not abiding by the camp rules without refunding your holiday.
Sorry, pets are not permitted in the caravan.
Once a booking has been put through with Butlins you will receive your email confirmation from them. If any amendments need to be made after a booking has been put through, Butlins charge a £25 admin fee to do this.
Check in is at 4pm at Butlins guest services. Keys to the caravan will be issued together with passes and the welcome pack. Please do not attempt to enter the caravan before 4pm as security may ask you to leave.
Only one vehicle can be registered to park on the Caravan Park. All second vehicles must be parked in the (secure), East Gate Car Park.
The caravan should be vacated by 10am on departure day to enable the van to be cleaned before the next guests. Please ensure that you take all your belongings with you and if possible leave the caravan in a tidy condition. All waste food and drink should be removed from the caravan and the heating turned to off. Rubbish and recycling must be disposed of in the bin compounds provided around the caravan park.
Please do not dispose of any items i.e. wet wipes, nappies, sanitary towels, clothing and any other non disposable items by flushing down the toilet in the caravan. This unfortunately leads to the backing-up of the caravan park sewerage system and inconvenience to users.
The lead name on the booking form is responsible for all guests in the caravan. In all instances of major damage the police will be informed and a crime reference number obtained. In all cases of lost keys, fouling of the carpets, bedding etc then the cost of repair/replacement/additional cleaning will be deducted from the damage bond.
All adult guests MUST be on the electoral role or Butlins reserve the right to decline the booking. As per Butlins rules there must be some over 25's in the caravan on all adult only breaks. On family breaks Butlins do not allow all single sex groups.
SMOKING IS NOT PERMITTED IN THE CARAVAN, AT THE DOOR, WINDOWS OR ON THE DECKING. FAILURE TO COMPLY WILL RESULT IN YOU BEING ASKED TO LEAVE AND NO REFUND GIVEN. THE DAMAGE BOND WILL ALSO BE KEPT.
The use of fireworks is strictly prohibited on the park.
Butlins operate an open water policy whereby all children must be supervised by an adult at all times around open water and under no circumstances go swimming in lakes, ponds or moats.
Should you arrive at the caravan and find any damage or cleaning issues you must notify us immediately on 07789096463 or you will be held responsible. Any problems arising whilst at the caravan should also be notified whilst there to enable us to have someone come to the caravan to check and rectify. We will not respond to any issues once you have returned home if not notified to us whilst there.
Quilts and pillows are provided with protectors on. This is for protection of the bedding only and the covers are not removed after each let. We therefore ask that you bring your own duvet covers, sheets and pillowcases to put on over the ones already supplied. Should any of our covers be removed then you will be charged for replacements. We ask that should the bedding be soiled during your stay that you notify us and leave the soiled bedding in the caravan for our cleaners to remove.
You will need to bring your own quilt covers/pillow cases/bottom sheets/towels/tea towels etc.
Each confirmation letter will state the date that the deposit and balance should be paid by. In all cases the holiday will be re-advertised should payment not be received by the dates stated. The balance of all breaks will be payable 8 weeks before departure. If the break is booked with less than 8 weeks before the start date then the balance will be payable by the date stated on the confirmation letter. The deposit is non-refundable.
Should Butlins be closed for your break for whatever reason, then the date will be rescheduled or refunded.
We strongly recommend that you take out private/personal travel insurance for any circumstances that are out of our control. We do not take responsibility for any loss or damage to personal items within the caravan. The caravan should be kept locked at all times when not occupied and during the night.
Butlins reserve the right to change any advertised entertainment and we cannot take any responsibility for this. If the resort unfortunately closes suddenly during your break no compensation is offered by us or Butlins.